Pet Store TycoonWhere to report a problem
This is an unofficial fan site: we cannot restore items, refund Robux or see your account. Report game problems to the developer, Already Arrived Studios, and purchase or account problems to Roblox.
| Problem | Where to report it |
|---|---|
| Bugs, lost rewards or missing items | Official Discord or the community Help and Support forum |
| A purchased item does not work as described | Roblox Support, with your username, the item name and link, and what went wrong |
| Questions other players may answer | Community Help and Support forum |
Accidental Robux purchases and refunds
Roblox’s policy: there is currently no way to get Robux back after a purchase, including accidental purchases and items bought inside experiences. Every Robux purchase shows a confirmation box first, so read it before selecting Buy.
If an item you bought does not work as described, contact Roblox Support with your username, the item name, a link to the item and a detailed explanation. A purchase you regret, such as a pass that unlocks things you already had, is not covered by that route. We have found no statement from the developer about refunding game passes.
Lost daily rewards and missing tickets
Players have reported these, but no fix or restoration process has been published. Report them on the official Discord or Help and Support forum with your username, the time it happened and a screenshot if you have one. A report does not guarantee the item will be returned.
| What players report | Status |
|---|---|
| Roblox closed right after claiming a daily reward (2 Exotic Pet Packs); the reward was missing afterwards | One player report; cause and recovery unconfirmed |
| Five “secret” tickets from a staff member vanished after rejoining | One player report; giver and cause unconfirmed |
Vanished cashier and code problems
Free cashiers are temporary: SNEK’s cashier is advertised for 30 minutes and the starter cashier does not last. “You've already used that code.” means you claimed it before, not that it expired.
Mobile controls not responding
We have only tested the desktop controls, so there is no verified mobile fix here yet. These are player reports with the workaround the player described.
| What players report | Status |
|---|---|
| Nothing responds when interacting with objects | One player report; unclear if mobile; cause unconfirmed |
| An item at the register sits behind the Jump button and cannot be scanned | Player report; their only workaround was closing the store, losing waiting customers |
Common questions
Can I get a refund for a Robux purchase in Pet Store Tycoon?
Generally no. Roblox’s policy says Robux cannot be returned after a purchase, including accidental purchases inside experiences. If the item does not work as described, contact Roblox Support with the item details.
Where is the official Pet Store Tycoon Discord?
The Already Arrived Studios Discord invite is discord.com/invite/SrNQaBZ2xy. The developer’s Roblox community also has a Help and Support forum.
My daily reward disappeared after Roblox crashed. What can I do?
Report it on the official Discord or the community Help and Support forum with your username, the time and a screenshot. No restoration process has been published, so a report is not a guarantee.
Why did my free cashier disappear?
Free cashiers are temporary. SNEK’s cashier is advertised for 30 minutes and the starter cashier does not last. See the staff guide for permanent options.
Sources & review notes
Official Roblox refund policy; reviewed October 12, 2026
Public invite supplied by the site owner; server name and ID checked through the Discord invite API, reviewed October 12, 2026
Official community forum for player help requests; reviewed October 12, 2026
Player question about an accidental Robux purchase; no answer captured; reviewed October 12, 2026
Player report that a game pass added nothing new for them; contents of the pass unverified; reviewed October 12, 2026
Player report of a crash after claiming a daily reward; no answer captured; reviewed October 12, 2026
Player report of tickets missing after rejoining; giver and cause unverified; reviewed October 12, 2026
Unanswered player report; cause unverified; reviewed October 10, 2026
Player report that interactions do not respond, possibly on mobile; cause unverified; reviewed October 12, 2026
Player report (German) that items behind the mobile Jump button cannot be scanned; workaround is the player’s own; reviewed October 12, 2026
How we checked this page
Reviewed October 12, 2026. Refund rules come from the Roblox Support article on getting Robux back, read in a browser on October 12. The Discord invite was supplied by the site owner, who confirmed it is publicly listed; the Discord invite API returned the server name Already Arrived Studios and the same server ID as our earlier Discord sources. It does not tell us which channel handles reports. Player problems come from a sample of the official community’s Help and Support, Feedback and General Discussions forums read on October 12; post ages were shown as relative times, and none of the captured posts had a developer answer. We have not reproduced any of these problems, and the mobile reports are not verified on our own device.
This page covers the Already Arrived Studios game unless a section explicitly identifies the legacy experience. Check your version ↗